Mkfish
23rd June 2004 18:19 UTC

EvE-Online Client
Hello all, i play an MMORPG called eve-online(.com) and recently it was patch day, so i try to patch the game and i got an error message about an incorrect checksum, ok i thought ill just un-install and try again, however things wernt as simple as i had hoped, i got a message saying that the installer was corrupt for some reason (i posted a screenshot) so i deleted the eve directory and tryed to re-install the game, but got the same message, so im getting quite upset by this time that my ££ is going down the drain because i cant get online to play. i checked out the cd that i have the install file on and it works fine on my friends comp, so i know the problem lies with my computer, i have checked adware, viruses and i have scanned my hard drive for bad sectors etc. but i still get the same error message. this error message comes up now on any program by nullsoft or anything that uses the NSIS scripting. i also tried running the installer with the /NCRC command line however the install stops half way through which doesn't help much either

if anyone can help it would be greatly appreciated

regards.
Mkfish

Joost Verburg
23rd June 2004 18:29 UTC

You should contact the author of that installer if you are sure that it's not your system causing the problem. The file on the server may be corrupted.

Mkfish
23rd June 2004 18:31 UTC

its my computer thats at fault, i tested the file on another computer and its fine

Yathosho
23rd June 2004 18:34 UTC

and you are virus free for sure?

Mkfish
23rd June 2004 18:35 UTC

thats what norton 2004 is telling me, i know its something wrong with my computer, id just like to know what, so i can set about fixing it some how

zimsms
23rd June 2004 18:49 UTC

Perhaps the installer attempts to reference the current one via the registry, where pieces might exist, therefore, causing it to fail.

Try running the filemon utility at System Internals and see what is happening directly before the crash.

Joost Verburg
23rd June 2004 18:59 UTC

It could also be a problem with your hard drive.

Mkfish
23rd June 2004 19:11 UTC

i cleaned the registry of anything to do with eve, but i tried this and it didnt show anything to do with the registry, it did however open up a lot of files, including stuff in my AOL folder which i found a bit odd, if theres anything that i should be looking for to detect the error plz let me know, i cant post a screenshot because the filesize is too large :confused:

zimsms
24th June 2004 13:33 UTC

Try to convert the image to png or reduce it's colors to 256.

kichik
24th June 2004 17:10 UTC

You are the 4th person I hear complaining about EvE this week. They probably have a problem with their web servers or their connection. They might have also uploaded a corrupted version. Try contacting EvE's publisher.

Mkfish
24th June 2004 21:05 UTC

i know its not the installer thats at fault because i checked it on 2 other machines, so CCP (eve developers) arnt to blame i dont think, im just reformat and fresh install xp on my comp. im now pretty certain its a virus corrupting everything, but i can't get norton on housecall to work now either so fresh install looks like the best option, thanks for all your help guys. kudos to you all:up:

kichik
24th June 2004 21:36 UTC

Try testing the installer downloaded on your computer on another computer. Just make sure it is an updated anti-virus first.

BTW, the fact that it downloads fine on other computers doesn't rule out a bad connection either on your side or somewhere nearer to EvE which would affect other users. As said, you're not the first one to fail with EvE this week.

kichik
24th June 2004 21:57 UTC

Also try disabling download managers.

Mkfish
24th June 2004 22:28 UTC

no no what i mean is, the file that i have, the one i downloaded an put on disk works on other computers

kichik
24th June 2004 22:52 UTC

Well, that doesn't sound like a virus then... What NSIS checks is if the file was modified, and if it's modified it's highly unlikely it'll be "unmodified" before it moves to another computer. Usually virii are meant to spread, they won't remove themselves before moved to another computer.

However, the only case where /NCRC really removes the message is when the CRC check fails. You said that with /NCRC it starts but stops in the middle. That means something goes wrong when it's reading the file. However, copying it to another computer involves reading it...

Do all other installers stop in the middle when the /NCRC flag is used? What about the NSIS installer?

If it all started with checksum error on the patcher, maybe it has something to do with it? Maybe it's a new program you've just installed? I see you're using XP, is it by any chance SP2 beta? Maybe it's some problem with the SP2 beta... Something must be interrupting it when reading the file.

Mkfish
27th June 2004 16:23 UTC

im on using xp home SP1, i haven't installed anything recently apart from ad-aware. the eve installer cannot be copied from my disk to my computer, i don't have access to another computer at the time to test if it will copy to another HDD but what i did manage to test was that the NSIS error doesn't appear using a differnt machine when running the installer from the disk. i had 2 versions of the eve installer, and when using the /NCRC command they stopped at differnt files during the extraction process, the original file that i downloaded stops a lot further into the install than the current one i have (the cd that was downloaded on a differnt machine) i can install NSIS fine, no problems, but still get the same error trying to install EvE client

Mkfish
27th June 2004 16:53 UTC

i ran the NSIS installer with the NCRC command line and the install failed

kichik
3rd July 2004 14:39 UTC

I wish I had more time to get into this... :(

I have asked Dave to try and take a look, if he has the time. If nothing comes up by next weekend I'll try to write some tests so we can see what's going on.

I'll understand if you'd want to get it over with and reinstall Windows.

eccles
4th July 2004 16:09 UTC

Mkfish,

You mentioned that you have downloaded the EvE installer and you also have one on CD (from a different PC).

When you said the installer works fine on another PC did you mean the one on the CD or the one you downloaded? If you meant the one on the CD then kichik's last comment ("That means something goes wrong when it's reading the file. However, copying it to another computer involves reading it...") does not apply.

If so then I would agree that it's simply a fault with your PC. :(

When you run one installer with /NCRC multiple times, does it stop at the same point every time? If not then that suggests the fault is with your hardware, and reinstalling Windows will not help. :(

If after the above it still seems like a software problem; like zimsms said, try downloading and running the FileMon utility from SysInternals (http://www.sysinternals.com/ntw2k/source/filemon.shtml) before running the installer (NB: you will need to be logged in with admin privileges). Press the Filter button (or Ctrl+L) and type in the name of the installer .exe in the Include box and see if the log shows up any errors.

Mkfish
4th July 2004 16:23 UTC

when i tried re-installing the eve client multiple times it stopped at the same time, i haven't tested other programs though. and i meant the one that was on the CD, it doesn't really matter to me anymore as i have a new pc, but it would be helpful for others if we could work it out, i wont format the old comp until we are finished with this so i can test stuff on it. i tested the filemon utility and no errors came up while running the installer

eccles
4th July 2004 21:00 UTC

OK, final questions (possibly :)):

Just to confirm that the installer on the CD fails on your old PC, or just the one you downloaded? If so then I'm fairly sure one of memory/CPU/mainboard is at fault (over-clocked?) and the HD is probably OK.

Dave.

Mkfish
5th July 2004 20:05 UTC

both fail :(

Sabot68
15th July 2004 11:53 UTC

Hi all,
I just wanted to say that I am having the exact same problem as Mkfish has described. Eve client will not install, I get the same error message...I posted in the EVE forums and MKfish gave me a link to this thread....HELP!!

Mkfish
15th July 2004 13:42 UTC

you tried other nsis related installers like winamp or nsis dev kit??

Shoebomber
7th April 2005 10:27 UTC

Hi, Im getting the exact same problem, did anyone actually find an answer to this?? I know im responding to an old thread but i really really really do need some help.

Redlazer
13th May 2007 22:04 UTC

Its worth noting that i have the same problem.

I've done some digging around, and i think the processor is to blame. Maybe the EVE client is sensitive - i dont know. Download Prime95 and see if the "Bled" test under Torture Test fails - if so, then you probably have a RAM or CPU issue. I downloaded the trial version of EVE and im having the same problem, and the /NCRC check fails every time. Ive downloaded and tested the installer on my laptop (which uses Vista, no less) and there where no issues, so the installer is fine.

Its annoying that i cant force it to skip the check altogether - using the switch doesn't make a difference.

As always, help is appreciated, but it doesnt seem like theres an easy way around this.

-Red

Redlazer
13th May 2007 22:09 UTC

Actually, i just tried the NSIS installer and it worked perfectly.

Ok, now im confused.

-Red

kichik
13th May 2007 22:24 UTC

If a memory test fails, an installer failure is the least of your problems. If even /NCRC fails and the same installer works elsewhere you probably have disk or memory failure. Memory corruption can lead to random crashes or BSODs. Disk failure can lead to data loss, even a complete loss of all of the data on the disk.

pidelta434
16th May 2008 22:18 UTC

Ok, I'm reviving this thing once again. I have downloaded the premium client twice now and I keep getting the NSIS message mentioned above. I'm having to use a desktop to download the client as my laptop will not connect to the internet via wireless nor my ethernet.
Laptop specs:
HP Pavillion dv9000
Windows Vista Home Premium 32-bit
Intel Core 2 Duo 2.20 GHz
2046 MB RAM

I also tried to run the sysinternals process monitor as was suggested, but I keep getting an error of "Out of Memory". What kind of problem does this sound like? My computer's hardware or Vista. I'm also thinking of reverting back to XP.

kichik
16th May 2008 22:19 UTC

You should contact EvE for support.

fishweasel
22nd May 2008 14:40 UTC

Im not sure CCP still use NSIS for their installations. However i have noticed on some of my installers that if i try to run it a second time from the cd (or same location)i get a crc fail. Try copying the file to a different location and run it again. Failing that download the classic and auto patch it.

Other issues could include the eve cache folder in Documents and settings - if all else fails check eve-o forums as you would more likely find others have had this issue since premium release.

Fishweasel

XxXGoD
22nd May 2008 15:56 UTC

It could just be a corrupt download, turn firewall off and anti virus off and re-download the update patch.

Should work.

- Remember to turn em back on after instal :D