iarp
9th March 2012 17:38 UTC
Installer seen as virus to Norton and Chrome.
I have an installer that's almost done, I've been doing hundreds of tests on my vmimages that don't have anti-virus and when i run it on my machine with Avast it runs fine.
Norton sees it as a virus and auto-deletes it. Chrome won't let me download it without "malicious" messages..etc
I'm not sure what i can do to change this so they don't see it as such.
According to virustotal.com Kaspersky sees it as "HEUR:Trojan-Downloader.Win32.Generic" and one other sees "W32/Downloader" but the rest only show "-"
iarp
10th March 2012 22:32 UTC
Ya I had thought about doing that, but I have to change and update the program so often that it wouldn't matter.
I changed from NSISdl to inetc and only kaspersky complains according to virustotal.com and norton no longer auto-deletes the file upon download.
LoRd_MuldeR
11th March 2012 15:29 UTC
The best you can do here is to inform your users!
Tell them that FALSE POSITIVES can occur and that this is a FAILURE in the specific a/v software, so only the a/v developer can fix it...
(If only more users reported false positives or dump buggy a/v software, the developers would have take more care)